retail terms and conditions

01/08/14 Terms and Conditions

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. If we have to cancel all or part of your order for any reason, we will email you to let you know. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any). You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted. If we identify a transaction as being potentially fraudulent we may ask the courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

Restrictions – age requirements and limits on orders

Some of our products may have a minimum age requirement (certain martial arts films and/or weapons), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service.

Missing, damaged or incorrect orders

We do everything we can to ensure your order arrives at your door complete and in pristine condition. In the unlikely event that the product is faulty, please contact us via our Contact Us form on the website quoting your order reference, name and other contact information. We will endeavour to respond within 3-business days.

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery. Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software packaging discs must still be sealed. In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract. If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund. You can cancel your order via the Contact Us form on our website, please include your order number and confirm your name. We will respond to you as soon as possible within 3-business days. Once we have received the goods back from you, we will give you a refund for the cost of the product minus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase:

• The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers.
• The goods were a special order to your specification.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. You always have the option of an exchange or refund if the fault occurs within 21 days of delivery.  If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund. Refunds for faulty goods include the applicable delivery charge. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery. Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy Policy. Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover the Kung-fu Kingdom website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.